Grievance Redressal (SGRC)
5K+
Total Student
SPS Janta College of Education is committed to fostering a safe, fair, and supportive academic environment for all students, faculty, and staff. In line with UGC and AICTE regulations, the Student Grievance Redressal Cell (SGRC) has been established to address and resolve grievances in a timely, transparent, and confidential manner.
To provide a fair mechanism for redressal of grievances related to academic, administrative, or personal issues.
To ensure a prompt, impartial, and confidential hearing of complaints.
To promote a healthy and respectful learning environment on campus.
To protect the rights and dignity of students, faculty, and staff members.
The SGRC will consider grievances related to:
Academic matters (assessment, attendance, examinations, results, etc.)
Administration and services (library, hostel, facilities, delays, etc.)
Harassment, discrimination, or unfair treatment.
Any other genuine concerns affecting students or staff.
Note: Issues related to sexual harassment are handled separately by the Internal Complaints Committee (ICC).
The Grievance Redressal Cell consists of senior faculty and administrative members to ensure impartiality:
Academic matters (assessment, attendance, examinations, results, etc.)
Administration and services (library, hostel, facilities, delays, etc.)
Harassment, discrimination, or unfair treatment.
Any other genuine concerns affecting students or staff.
Note: Issues related to sexual harassment are handled separately by the Internal Complaints Committee (ICC).
Students/staff may submit their grievance in written form (online/offline) to the SGRC.
A complaint box / online grievance form is made available for ease of access.
The Cell will acknowledge the grievance within 7 working days.
The grievance will be reviewed, and both parties may be called for a fair hearing.
The final resolution will be communicated within 30 days of receiving the complaint.
All grievances will be handled with strict confidentiality.
No student/staff will face retaliation for raising a genuine concern.
The Cell ensures transparency and fairness at every stage of the process.
